We want to hear from you!
How often do you use the Finance Division Knowledge Base? Have you found what you were looking for? What topics would you like to see? Please fill out this quick survey. Your answers will help guide the future of the Finance Division Knowledge Base.
What is the Finance Division Knowledge Base?
If you ever had questions about university business processes, state compliance regulations, or finance guidelines or topics (think PCard, Payroll, MarketPlace, financial reporting, etc.) and didn’t know who or where to go for an answer, you know how frustrating that might be. The Finance Division Knowledge Base offers campus customers easy access to answers to their questions.
The knowledge base includes questions to the most frequently asked questions, links to troubleshooting guides, how-to tutorials, and many other relevant topics that campus customers may need to access regularly.
Why did we need one?
The Finance Division Knowledge Base was born out of the need to provide campus customers easy access to answers to their commonly asked questions. After researching different alternatives, we decided that a knowledge base would be the ideal way to handle high-volume, simple interactions because it would be easy to use, would be available online 24 hours a day, and would free our teams up to take care of other important business needs.
Where did we start?
Once we identified the need, we gathered key team players who would be responsible for coordinating with division units to gather the most frequently asked questions that teams receive on a regular basis.
Questions were identified, answers were developed, and articles were published. After 18 months of planning, designing, and developing articles, the Finance Division Knowledge Base went live on.July 13, 2020 with 360 articles.
Where are we now?
The Finance Division Knowledge Base is a work in progress. Every month, the project team reviews failed searches to determine what our customers are searching for and cannot find. This regular practice has allowed us to have a repository of 974 published articles organized by 23 different categories.