If you can not accept payment after an invoice has been issued, you are not eligible to participate in the Virtual Payables platform.  It is recommended that you enroll in the second preferred payment method, Paymode-X.

During the onboarding process, you will be asked if you can store the card on file.  If you select yes, then you will receive a secure welcome email from Bank of America with the credit card number and expiration date to store in your system.  If you select no, the credit card number and expiration date will be sent with each remittance advice. If you require the CVV code, please contact the Virtual Payables Administrator.

Normal credit card processing fees that suppliers pay to their merchant bank apply. Please see your credit card processor for details.

If your organization charges a fee in addition to the invoice amount, you cannot enroll in Virtual Payables.

Payments are dispersed via the bank on Tuesdays and Thursdays once approved by the campus department. To inquire about payment for a specific invoice, please contact the customer who placed the order.

Payment should be processed on the supplier side via the normal credit card processing within 72 hours of receiving the remittance advice.

Payment can only be taken for the exact amount listed on the remittance advice. Any other attempted amount will be declined. If there are any discrepancies between the supplier invoice amount and the remittance amount, please contact the Virtual Payables Administrator.

Please contact the Virtual Payables Administrator, who will adjust your profile at the bank to allow the payment to go through.