If you are unable to resolve a dispute with a merchant, you must report it within 60 days to Bank of America. Please complete the Dispute Form and fax it to Customer Service at 888-678-6046. More information is available in the PCard Cardholder Manual.
The Cardholder should make a reasonable effort to get a duplicate receipt from the vendor. If that is not possible, the Missing Receipt Form should be used. This form will only be allowed as a rare circumstance. It must be filled out COMPLETELY and signed by the Cardholder and their Supervisor.
For a one-time payment over the $5,000 threshold, please complete and submit the Increase Request Form. Allow 3-4 days for processing time through the PCard Office.
Vehicle Purchases Form
When you request a new or used vehicle, we need specific information to begin the process. This Vehicle Purchases Form contains helpful instructions and a section to provide necessary information.
Please upload a completed copy of the form and any other required back-up documents with your